jelibet Privacy Policy – Your Data, Handled with Care

jelibet is an online gaming and sports betting platform operated for players based in the Philippines. This Privacy Policy applies to all personal information we collect when you visit our website, create an account, place bets, make deposits or withdrawals, or contact our support team. It also covers data collected through our mobile platform, which is the primary way most Filipino players access jelibet. By using our platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please do not register or continue using the platform. We are committed to handling your personal data responsibly and in line with applicable Philippine data protection standards. This policy is written in plain language so every player can understand exactly what happens to their information.

When you register on jelibet, we collect basic account information including your full name, date of birth, email address, mobile number, and a username and password of your choosing. During the identity verification process, we may also request a government-issued ID, a selfie, and proof of address to confirm that you are a real person aged 21 or above and residing in the Philippines. When you make deposits or withdrawals, we collect transaction details including the amount, payment method, and timestamps — but we do not store full card numbers or banking credentials on our servers. We also collect technical data automatically when you use the platform, such as your device type, operating system, browser, IP address, and session activity logs. This technical data helps us detect fraud, improve platform performance, and ensure a smooth mobile experience for all Filipino players. All information collected is limited to what is genuinely necessary for the purposes described in this policy.

Your personal information is used primarily to operate and maintain your jelibet account, process your bets and financial transactions, and verify your identity in line with our responsible gaming and anti-fraud obligations. We also use your contact details to send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts — these communications are essential to the service and cannot be opted out of. Where you have given us permission, we may send you promotional messages about new games, sports events, or platform features; you can withdraw this permission at any time through your account settings. Aggregated and anonymised data may be used internally to analyse platform usage trends and improve the overall experience for Filipino players. We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without human review. Your data is never used for purposes beyond those described in this policy without your prior consent.

jelibet does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only with trusted service providers who help us operate the platform — for example, payment processors who handle your deposits and withdrawals, identity verification partners who confirm your documents, and technology providers who support our servers and security infrastructure. All third-party partners are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if we are legally required to do so, or if we believe disclosure is necessary to prevent fraud or protect the safety of our players. In the event that jelibet undergoes a business restructuring or ownership change, your data may be transferred as part of that process, and you will be notified in advance. We will never share your data with any party that does not meet our data protection standards.

We take the security of your personal information seriously and apply a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols, and sensitive account data is stored in encrypted form on our servers. Access to personal data within our organisation is restricted to staff who genuinely need it to perform their role, and all such staff are trained in data protection best practices. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine authorities as quickly as possible. While no online platform can guarantee absolute security, jelibet is committed to maintaining the highest practical standards of data protection for every Filipino player on our platform.

We retain your personal information for as long as your jelibet account remains active and for a reasonable period afterwards to comply with our legal and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years after your last account activity, in line with standard financial record-keeping requirements applicable in the Philippines. If you request that your account be closed, we will deactivate it promptly and begin the process of deleting or anonymising your personal data, except where retention is required by law. Technical logs and anonymised usage data may be retained for a shorter period for platform improvement purposes. Once the applicable retention period has expired, your data is securely deleted or irreversibly anonymised so that it can no longer be linked back to you. If you have questions about how long specific types of data are kept, please contact our support team.

As a player on jelibet, you have the right to access the personal information we hold about you at any time by contacting our support team. You also have the right to request that we correct any inaccurate or incomplete data, and we will action such requests promptly. If you believe that we are processing your data without a valid legal basis, you have the right to object to that processing. You may also request that we restrict the processing of your data in certain circumstances — for example, while a correction request is being reviewed. Where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, simply contact our support team and we will respond within a reasonable timeframe. We are committed to making it easy for every Filipino player to understand and exercise their data rights.

jelibet uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and help us understand how players use the platform so we can improve it. Essential cookies are required for the platform to function correctly and cannot be disabled. Preference cookies remember settings like your language and display options to make your experience more convenient. Analytics cookies collect anonymised information about how pages are used, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites. For more details about the specific cookies we use and their purposes, please contact our support team.

jelibet reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or applicable regulations in the Philippines. When we make changes, the updated policy will be published on this page with a revised effective date. We encourage you to check this page periodically so you are always aware of how your data is being handled. Continued use of the platform after any update is published constitutes your acceptance of the revised policy. If you have any questions about this Privacy Policy or how your data is used, please visit our FAQ page or contact our support team directly. You can also review our Terms and Conditions and Responsible Gaming pages for a complete picture of your rights and obligations on the platform.